During my extended Galting period (see below), my editor sent me a query from Penguin Putnam NAL’s Customer Communications Department:
We have a consumer complaint about pages 210-213. The consumer states that these are the only pages in the entire book that mention characters by the name of Kent Shambling and Nancy, and he says that there is no mention of these two characters leading up to this point and they seem to have nothing to do with the story.
I have to say I was a little taken aback. Pleased, certainly, that a reader had made it all the way to page 210 — as a writer, you want to know people are still with you into triple digits. And that someone cared enough about the narrative to write or call the publisher with this concern. (For those few of you who haven’t yet read A Mind Is A Terrible Thing To Read, let me assure you that the chapter is question is a modernistic leap into a new character’s point of view in order to tell a bit of story that does not directly involve Our Heroes, a technique I filched from either Virginia Woolf or Stephen King.)
But who knew that multi-national publishing houses had Customer Communications Departments? That if I found a bit of a book I didn’t like, there were operators standing by to take my complaints? If I wrote to the CCD at Farar Strauss Giroux and pointed out that after almost a thousand pages of 2666, I still didn’t know who killed all those women in Mexico, would they send me back the name of the murderer? If I suggested to Anchor that I’d be enjoying Enduring Love a lot more if Joe Rose wasn’t such a jerk to his girlfriend, would Ian McEwen zip out a new version where Joe apologizes for not realizing she has feelings too, and her bad day is just as important as his? Could they finally get Thomas Harris to apologize for writing Hannibal?
This has changed the way I approach literature. No more passive reading for me! From now on, I’m going to be an engaged consumer of books. Mr. McEwen, consider yourself warned…
